What To Expect
Multiple Payment Options for Your Convenience
When the job is finished, you have the option of paying by any of the following options:
- Cash
- Check
- Use a Credit Card
- Use Your Debit Card
If you are in need of major repairs or just want to upgrade your existing equipment, we have convenient financing options available with approved credit.
You'll have peace of mind knowing that we comply with all codes, licenses and laws
Don't fall into the trap of hiring a company that is able to offer a cheaper price because they operate without a license, don't 'pull' required permits, or don't carry adequate insurance. Kustom Heating & Cooling is a licensed contractor and obtains all municipal and state permits as required. Kustom Heating & Cooling is insured for Workers Compensation and for liability insurance.
Compliance with codes and adequate insurance is important to you for liability reasons. If a worker is injured and the contractor is not insured, you can be held liable. Or, if there is an insurance claim due to a fire or an accident that is related to unlicensed work or work for which no permit was obtained, your insurance company may dispute the claim. You also want to avoid questions related to workmanship when you sell the house, which may end up costing you more than the original repair to correct.
With Kustom Heating & Cooling, you have peace of mind knowing that you are not dealing with a 'fly-by-night' company that can leave you 'hung out to dry'.
You have access to the best products and services because of our national affiliations and professional involvement.
Kustom Heating & Cooling is an active member of multiple trade associations composed of the best heating and cooling contractors in the country. Out of these groups, Kustom Heating & Cooling has access to the best products in the country, cutting edge techniques and technology, and the best practices and training in the industry.
Ongoing safety training, drug testing and rigorous employment screening help ensure your family's safety.
When you invite a company to come into your home, you make yourself, your family, and your belongings vulnerable. Kustom Heating & Cooling takes this responsibility very seriously, which is why the technicians we hire are subjected to rigorous screening. The bottom line is that the only people who are hired are people that the owners and managers would feel comfortable having in their own homes with their wives and children present.
Ongoing technical training + Experienced supervision + Office support = Top service for YOU
Our company is committed to the technical excellence of the service we provide you and, therefore, require our 'champion' technicians to attend regular training sessions. Besides the technician who actually does the repair, Kustom Heating & Cooling has highly competent and experienced field supervisors who, although you may never see, provide valuable backup to the technician. So, should a second opinion ever be required about a technical question, you don’t have to worry because the technician has highly qualified expertise to bring to each call.
Also, additional backup is available in the office to support the field technician on your job. Should a question arise about prior work performed for you, or if a part needs to be special ordered, the technician needs only to call to access that help.
When you combine all of this with the thoroughly stocked service vehicles, the cutting edge communication technology, the ‘family friendly’ service people and the rigorous employment screening, you can understand why we call the person who we deliver to your door a 'champion' technician.
Praise and criticism are equally important
in helping us be our very best.
We encourage you to talk to us.
Everyone loves a compliment, and they're important because they reinforce excellence. But, criticism is often more valuable, as it points to opportunities to serve you better. Therefore, if we have not performed to your satisfaction, or if something we've done has offended you, we ask you to let us know so we can make it right. As much as we try to ‘get it right’ the first time, we're human and sometimes make mistakes. The difference, we believe, lies in our commitment to resolve them. So, talk to us. It's the only way we can ensure your satisfaction. And, to us, that's what matters most.
Click here to Email our General Manager or call us at (847) 622-7483.